Refund policy

Returns and refunds

Return requests
Where permitted by local law, email ceo@yourprettyprivilege.com within 48 hours of receiving your order to request a return. Please wait for approval before sending anything back. If approved, we’ll provide return instructions and the return address. Items sent without prior approval won’t be accepted.

Return eligibility and shipping
For voluntary returns where allowed by law, items must be unworn and unused, in the condition received, with tags and original packaging. You’ll need proof of purchase. The buyer pays return shipping.

European Union returns
For merchandise shipped into the European Union, customers can cancel or return an order within 14 days where applicable. This section does not limit any return or cancellation rights required by local law.

Damaged or incorrect items
Please inspect your order when it arrives and email us promptly if it’s damaged, defective, or incorrect so we can assess the issue.

Non-returnable items
Sale items and gift cards aren’t returnable where permitted by law.

Exchanges
To get a different item, request an eligible return first. Once it’s accepted, place a separate order for the replacement.

Refunds
Refunds are issued only after the returned item is received and inspected. If approved, we’ll refund the original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Questions? Email ceo@yourprettyprivilege.com.